What is Identity Verification? #

Identity Verification ensures conversations between you and your Users are kept private, and that one person can't impersonate another. This is done by passing an secure identifier of your Contact/Lead/Customer.

Open Your Inbox Settings #

Grab the Identity Verification Secret #

Use Example Chat Code Below #

Make sure to replace the “websiteToken” and the example hash value “1234567891234” in the snip-it below

(function(d,t) {
        var BASE_URL="<https://app1.chatcloud.ai>";
        var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
        g.src='<https://chatcloud.b-cdn.net>'+"/packs/js/sdk.js";
        g.defer = true;
        g.async = true;
        s.parentNode.insertBefore(g,s);
        g.onload=function(){
          window.chatcloudSDK.run({
            websiteToken: 'ABC123ABC123',
            baseUrl: BASE_URL
          });
          window.$chatcloud.setUser("{$user.id}", {
            name: "{$user.firstname} {$user.lastname}", 
            avatar_url: "", 
            email: "{$email}", 
            identifier_hash: "{$user.id.hash=1234567891234}”,
            phone_number: "", 
            description: "", 
            country_code: "",
            city: "",
            company_name: "",
          });
          window.$chatcloud.setCustomAttributes({
              crm_contact_id: "{$user.id}"
          });
          
        }
      })(document,"script");

FYI: If you’re generating the “identifier_hash” from a third party app you will need to use sha256 to hash the User ID with the Hash Secret. Here is an example;