What is Call Whisper? #

Call Whisper **involves playing a message to the callee while the caller continues to hear ringing. It can provide additional information such as the source or purpose of the call to the callee before the call begins and even allow the callee to accept or reject the call based on that information.

How to Set Call Whisper in Call Transfer? #

Call whisper will be used during Transfer a Call using Transfer Call Step Under Flows.

You can follow below steps to setup your call whispering:

1. Select Transfer Call Step from Phone
2. Under Transfer Call step you will find many options to setup your Transfer.
3. Go to “Require Confirm Key Press To Complete Transfer” step to setup your whisper If you select a Confirm Key the call will not be transferred until the receiving party answers and presses this Key on their keypad. This will allow the call to continue down the flow instead of going to voicemail or provide the receiving party the option to not take the call if they are busy

Select your Press Key to setup call whisper:

Once you select your KEY you will find another option below to setup your whisper on Transfer

In above image you can see that I have selected PRESS KEY 1 to complete Transfer and also setup whisper “New Lead From Facebook Ad” during Transfer.

When the receiving party answers the call transfer they can hear some custom audio telling them where the call is coming from. The caller will not hear this message. Example: “New Lead From Facebook Ad”