Select the Phone Flow #

Go to add Flow and you need to Select the Phone Flow Type To get access to the Phone Settings in the Flow. Assign the Flow to a Number for it to start working.

Drag and Drop Rate your Experience #

Add the Rate your Experience after the Call for getting the customer rating on the quality of the Service provided.

Setting up The Rate Your Experience #

Add the Text to Speech, the voice over and the number of Retries before the rating.

Remaining Settings and Finally Save #

Adding the Rating, Invalidation Text to Speech and to finally Saving the Step after the call Forwarding