- First, you have to click on the Contact/Database tab. ‘Hello 123” my team user I will add this user as a collaborator in my inbox.
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- Then click on the Chat tab from the left side, Click on the Inbox tab from your top address bar and then click on the specific email inbox setting icon.
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- New window will open, Click on the agent dropdown bar and select your team user as a collaborator where you can add or remove your team members.
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Note: If you want any of your team users to be added as a collaborator from your inbox, then you need at least one-time login into your team user account from your main account otherwise you never see this user in the collaborator list.