---
title: What is “Don’t Understand Message” in Bot settings?
description: "The \"Don't Understand Message\" in bot settings is a predefined response that the chatbot sends when it cannot understand a user's query or fails to find a suitable response in its training data. This message is typically a simple, polite…"
url: "https://crmhelpdocs.com/docs/what-is-dont-understand-message-in-bot-settings/"
updated: "2023-10-17"
category: AI Chat Bots
---

# What is “Don’t Understand Message” in Bot settings?

The "Don't Understand Message" in bot settings is a predefined response that the chatbot sends when it cannot understand a user's query or fails to find a suitable response in its training data.

This message is typically a simple, polite response that encourages the user to rephrase their question or seek assistance in another way. Examples of "Don't Understand Messages" include:

- "I'm sorry, I didn't understand your question. Can you please rephrase it?"
- "I apologize, but I'm not sure how to help with that. Can you provide more information?"
- "I'm unable to assist with that request. Please try asking in a different way."

## **Step 1: Access the AI Chatbot section**

1. Log in to the platform using your account credentials.
2. Click on "AI Chatbot" in the left menu bar to access the chatbot section.

## **Step 2: Open your chatbot**

Click on your existing chatbot or click on "Create New" button to start the chatbot creation process.

## **Step 3: Provide chatbot details**

Fill in the required information for your chatbot: **Don't Understand Message**: Write a polite and helpful message that your chatbot will use when it cannot understand a user's input or provide a satisfactory answer. This message should encourage users to rephrase their question or provide more context.

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-1060-1004x1024.png)