---
title: How to create a canned response (Email Templates) in the Chat Section?
description: "### Open the chat dashboard Please, navigate to the ‘Chat’ menu on the left-hand side menu bar. ![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-617-1024x451.png) ### Open the canned response menu On the top menu bar, the is a ‘Setting’ menu. Please, click on the dropdown and…"
url: "https://crmhelpdocs.com/docs/how-to-create-a-canned-response-email-templates-in-the-chat-section/"
updated: "2023-10-12"
category: Chat
---

# How to create a canned response (Email Templates) in the Chat Section?

### Open the chat dashboard

Please, navigate to the ‘Chat’ menu on the left-hand side menu bar.

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-617-1024x451.png)

### Open the canned response menu

On the top menu bar, the is a ‘Setting’ menu. Please, click on the dropdown and select ‘Canned Responses’

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-618-1024x567.png)

### Build the canned message

Please, click on the ‘Add Canned Response’ button

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-619-1024x511.png)

Add the shortcode like canned1, and add the content

### How to use the canned message

While sending messages, please type ‘/’ to view all the canned messages. You can simple type /canned1 to enter that content.

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-620-1024x291.png)