---
title: How to create a call flow?
description: "💡 [What's an automation flow?](https://support.flowtrack.co/What-is-an-automation-Flow-8feeb15aee0f4939a902c2a0cf85c7dc?pvs=21) 💡 **[How to buy a phone number?](https://support.flowtrack.co/How-to-buy-a-phone-number-6ab492c5442649b5ae6e515c241a262e?pvs=21)** # Steps to create a call flow ## Create a flow ### Load the flow builder Navigate to the flow builder by clicking the “Flows” on the left…"
url: "https://crmhelpdocs.com/docs/how-to-create-a-call-flow/"
updated: "2023-10-09"
category: "Automation | Flows"
---

# How to create a call flow?

💡 [What's an automation flow?](https://support.flowtrack.co/What-is-an-automation-Flow-8feeb15aee0f4939a902c2a0cf85c7dc?pvs=21)

💡 **[How to buy a phone number?](https://support.flowtrack.co/How-to-buy-a-phone-number-6ab492c5442649b5ae6e515c241a262e?pvs=21)**

# Steps to create a call flow

## Create a flow

### Load the flow builder

Navigate to the flow builder by clicking the “Flows” on the left side menu. Then when you have the flow page open you will see a link to “Flows” on the top of your page, please click that. Click on the ‘Create Flow’ button.

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-109-1024x501.png)

The system will pop up a message box, and you will have to select the third option, 'Incoming Phone Calls'. Now, click on the ‘Select’ button.

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-110-1024x519.png)

### Drag and drop to build flow

Drag and drop elements on the flow builder to add steps

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-111-1024x519.png)

💡 [**Video guideline on automation flow**](https://youtu.be/wmnNSNWfuYI)

### Save the flow

After completing the design works, please click on the ‘Save’ button

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-112-1024x492.png)

### Publish the flow

The system will allow you to set a name for the flow and publish the flow.

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-113-1024x498.png)

## Connect the flow to a number

### Open the phone numbers section

Please navigate the phone number section by clicking on the ‘Phone’ on the left-side menu. When the page is open, click the ‘Numbers’ button on the top menu.

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-114-1024x401.png)

### Edit the phone number

Please, select your concerned phone number, and open it in ‘Edit’ mode

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-115-1024x431.png)

### Connect the flow

Please, select the ‘Send Inbound Phone Calls To’ dropdown, and the system will provide you with a list containing existing call flows. Please, select your concerned flow.

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-116-1024x391.png)

Save the process

Now, click on the ‘Save’ button to save the changes

![](https://crmhelpdocs.com/wp-content/uploads/2023/10/image-117-1024x518.png)